Sales Support/Customer Server Rep

Location: On site, Farmingdale, New York

Our client is seeking a Sales Support/Customer Server Rep to join a fast-moving, team-oriented office that plays an important role in keeping customer relationships strong and orders moving smoothly. This is a great opportunity for someone who enjoys helping people, staying organized, and being part of a dependable operation where strong service makes a real impact. The role offers steady hours, overtime eligibility after training, and a bonus opportunity that can meaningfully increase total earnings.

What You Will Do

• Respond to customer questions on product options, lead times, and order status while delivering a high level of day-to-day service.
• Prepare pricing, build quotations, and review incoming orders for accuracy before release to internal teams.
• Coordinate with shipping, sales, and finance partners to keep customer commitments on track from order entry through delivery.
• Maintain organized records, update account activity, and help resolve issues quickly with a professional and solutions focused approach.
• Handle inbound calls and written inquiries with a positive, responsive, and detail conscious mindset.
• Support a well-established customer base by helping ensure requests are addressed accurately and on time.

What You Bring

• Strong phone presence and customer communication skills.
• Ability to juggle multiple priorities in a busy office setting.
• Comfort working with pricing details, order information, and routine documentation.
• Working knowledge of Microsoft Office and general computer tools.
• Solid problem-solving skills and a dependable follow through style.
• Positive attitude, professionalism, and the ability to work well with others.
• Associate degree preferred, or a similar combination of education and relevant experience.

Compensation and Schedule

• Base schedule is 37.5 hours per week.
• After approximately one month of training, this role is expected to be eligible for up to 7.5 hours of overtime per week.
• Bonus potential is typically in the 20 percent to 30 percent range.

Why Candidates May Be Interested

• Stable on-site opportunity with a clear team support function.
• Entry friendly role with training available.
• Bonus potential plus overtime opportunity after ramp up.
• Visible impact on customer satisfaction and daily business flow.

About Blue Signal:  

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS