Vice President of Operations - Residential Home Services 

Ignite growth, elevate service quality, and shape the future succession plan of a community-anchored residential services leader. Our client is a thriving, $45-50 million‐plus multi-trade contractor with a sterling reputation for customer care. As the incoming Vice President of Operations, you will steer day-to-day field and office performance. This is a rare opportunity to blend data-driven operational excellence with people-first leadership-ensuring the business scales responsibly and its legacy endures.   

This Role Offers: 

• Comprehensive medical, dental, and vision coverage, 401(k) with match, life & disability insurance. 
• Unlimited PTO plan and paid volunteer time off. 
• Company vehicle program and technology stipend. 
• Professional development through executive coaching and industry conferences..  

Focus: 

• Strategic Direction – Craft and execute operational strategy that aligns people, processes, and technology across HVAC, plumbing, and electrical verticals for sustained growth and margin expansion. 
• Operational Excellence – Oversee service delivery, fleet and inventory management, and safety compliance, driving continual process improvement and KPI achievement. 
• Financial Leadership – Manage a $30-50 million P&L, establish budgets, monitor cost controls, and uncover new revenue streams in both existing and adjacent markets. 
• People & Culture – Build and mentor high-performing field, dispatch, and administrative teams, championing a servant-leadership culture focused on accountability, career growth, and community engagement. 
• Customer Advocacy – Ensure “first-time-right” service quality, personally address escalations, and leverage data insights to raise customer satisfaction scores. 
• Regulatory & Safety Stewardship – Maintain full compliance with state and local codes, environmental standards, and OSHA requirements while promoting a proactive safety mindset company-wide.. 

Skill Set: 

• 10-15+ years in residential, route-based home services with increasing leadership scope. 
• Proven success leading multi-site operations and full P&L ($30-50 M). 
• Track record of scaling teams, systems, and processes-experience with dashboards/BI tools (Power BI or similar) highly valued. 
• Servant leader who thrives in locally minded, community-oriented cultures and can seamlessly transition into a President role. 
• Bachelor’s degree in Business, Operations Management, Engineering, or related field; MBA a plus. 
• Exceptional analytical, communication, and change-management skills.