Customer Service Representative

Location: On-site | Houston, TX, USA

Become part of a top-tier manufacturer known for providing essential connectivity and ruggedized solutions designed for demanding conditions across energy, industrial, and heavy equipment sectors. You will be the “voice of the customer,” owning the order life-cycle from quote through shipment while partnering with engineering, production, quality, and finance to ensure every project meets exacting standards. This is a high-visibility position with clear advancement paths, competitive pay, and a culture that celebrates collaboration, innovation, and continuous improvement.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries regarding pricing, availability, lead times, shipments, and invoices.
• Enter and maintain sales orders, customer data, and shipping instructions in the ERP system with a high degree of accuracy.
• Monitor open orders, proactively identify at-risk deliveries, and coordinate solutions with production and supply-chain teams.
• Generate quotations and contract reviews, ensuring requirements align with internal capabilities and quality standards.
• Interpret basic technical drawings and specifications to verify order accuracy; escalate complex issues to engineering.
• Facilitate returns, exchanges, and warranty claims, collaborating with quality to support root-cause analysis and corrective actions.
• Liaise with finance to resolve invoice discrepancies and assist in collection of receivables.
• Maintain thorough documentation of all customer interactions and project milestones in accordance with ISO and internal guidelines.

Skills & Qualifications

• High-school diploma or equivalent required; associate degree in a technical, business, or related field preferred.
• 5+ years of customer-service or order-management experience in a manufacturing environment (high-mix, low-volume experience highly valued).
• Proficient with ERP/order-processing platforms and Microsoft Office suite.
• Outstanding written and verbal communication skills and a customer-centric mindset.
• Strong organizational skills with proven ability to juggle multiple priorities and meet deadlines.
• Ability to read basic mechanical drawings or blueprints is a plus.
• Must be a U.S. person eligible to work on projects that may require compliance with government regulations.

What’s In It For You

• Competitive base salary, comprehensive health benefits, and 401(k) with company match.
• Paid time off, paid holidays, and tuition-reimbursement options.
• Inclusive, team-focused culture that invests in professional development and promotes from within.
• Modern, climate-controlled facility with on-site parking and employee wellness initiatives.

About Blue Signal:  

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS