Job Title: General Manager, Home Services 

Location: Oro Valley, AZ 

Overview 

A rapidly growing residential services organization is seeking a strategic and hands-on leader to guide the next phase of expansion in Southern Arizona. This is an opportunity to lead a high-performing operation within a nationally supported platform that empowers local leadership to drive results. The ideal candidate will be energized by building strong teams, strengthening operational performance, and delivering exceptional service experiences to homeowners. 

This role offers the chance to shape strategy, improve operational efficiency, and lead a skilled workforce across a dynamic home services environment. If you thrive in a fast-paced service organization where accountability, leadership, and measurable results matter, this position offers a strong platform for impact and long-term career growth. 

Compensation and Benefits 

• Competitive executive-level base salary with substantial performance-based bonus potential 

• Comprehensive medical, dental, and vision coverage 

• Retirement savings plan with company participation 

• Generous paid time off program 

• Leadership development and advancement opportunities 

• Support from a well-resourced national organization while maintaining local operational autonomy 

Responsibilities 

• Lead the overall operational performance of a residential services business including revenue growth, profitability, and service delivery 

• Establish clear operational goals and hold department leaders accountable to key performance indicators 

• Identify and execute strategies to increase market share and expand regional growth 

• Build, mentor, and develop a leadership team across operations, field service, customer experience, and sales 

• Foster a culture of accountability, teamwork, and continuous operational improvement 

• Develop recruiting, retention, and training strategies that attract and retain top field and operational talent 

• Ensure high standards of customer satisfaction by maintaining strong service delivery and quickly addressing operational challenges 

• Partner with internal teams across finance, HR, marketing, and operational support to align business strategy and resources 

• Improve operational processes, workforce planning, scheduling, and materials management to enhance efficiency and productivity 

• Monitor financial performance, operational metrics, and service KPIs to ensure sustained business growth 

Background 

• 10 plus years of leadership experience within operational or service-driven businesses 

• 5 plus years managing operations within residential home services such as HVAC, plumbing, electrical, or similar field service environments 

• Demonstrated experience driving revenue growth and improving operational performance 

• Strong experience managing P and L responsibilities and operational metrics 

• Proven ability to lead multiple departments and develop high-performing management teams 

• Strong communication, leadership, and organizational management skills 

Preferred Experience 

• Experience leading multi-branch or large regional service operations 

• Background in scaling operations within growing service organizations 

• Experience building leadership pipelines and developing operational managers 

• Track record of improving operational efficiency and workforce productivity in field service environments