Technical Support Team Leader

Location: Houston, TX

Schedule: Onsite, Monday through Friday, 8:00 AM to 5:00 PM

A premium residential lighting organization is looking for a hands-on team leader to help shape a best-in-class support experience for customers and trade partners. This role is ideal for someone who brings strong technical lighting knowledge, confidence leading people, and the polish expected in a luxury-focused environment. You will guide a small support team, step into challenging product questions, and help ensure service quality across a fast-moving support function.

What This Role Offers

• Opportunity to lead a visible technical support function in a design-driven product business
• Stable onsite schedule with strong cross-functional collaboration
• Bonus opportunity
• Company-sponsored medical coverage, with most employee premium costs covered
• Dental and vision plan options
• 401(k) with company match
• Additional benefits details shared during the interview process

What You Will Do

• Provide day-to-day leadership for a technical support team while staying actively involved in live support work
• Coach and support direct reports, with prior experience leading a small team strongly preferred
• Act as the main point of escalation for advanced product and application questions
• Resolve issues involving installation, assembly, product specifications, and general troubleshooting
• Support a broad customer audience, including homeowners, designers, builders, architects, and related partners
• Partner closely with customer service and internal stakeholders to drive timely, accurate issue resolution
• Coordinate with vendors when outside input is needed to address product-related concerns
• Help maintain service standards across daily call, email, and chat volume
• Track support activity through CRM and ERP platforms, including Microsoft Dynamics 365 or similar systems
• Reinforce a service approach that reflects professionalism, responsiveness, and attention to detail

What You Bring

• A background in home lighting products is required.
• Candidates must demonstrate a strong understanding of residential lighting technologies and applications.
• Prior experience in technical support, product support, or a related customer-facing function
• Leadership experience preferred, ideally with direct people management responsibility
• Strong coaching ability and a lead-from-the-front management style
• Experience handling escalated issues with professionalism and sound judgment
• Comfort communicating across phone, email, and chat channels
• CRM or ERP & Microsoft Dynamics 365 experience required.
• Excellent communication skills, strong presentation, and customer-facing professionalism
• Delivers a customer experience that reflects the standards of a high-end brand.

Ideal Candidate Profile

• Hands-on leader who enjoys balancing team oversight with direct support activity
• Strong technical problem solver with a calm, credible presence
• Effective partner to both internal teams and external customers
• Organized and dependable, with the ability to manage shifting priorities

About Blue Signal:  

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS