Operations Manager (Wholesale Distribution)

A well-established, privately held player in the wholesale distribution space is seeking an experienced Operations Manager to lead their warehouse and supply chain functions. This is a unique opportunity to join a respected organization known for its customer-first approach, performance-driven culture, and deep industry roots. With decades of success serving professional trade customers across Texas, this location is looking for a hands-on leader who can build systems, lead people, and drive operational excellence across the board.

Key Responsibilities

Operational Leadership

• Oversee daily warehouse activities including inventory management, order fulfillment, inbound/outbound logistics, and process optimization.
• Collaborate with purchasing and sales teams to maintain ideal stock levels and ensure timely delivery of products.
• Partner with suppliers and logistics providers to maintain consistent supply chain performance and cost efficiency.

Team Development

• Manage and mentor warehouse and delivery staff, including training, scheduling, and performance management.
• Conduct regular coaching sessions and annual performance reviews to foster growth and operational alignment.
• Lead by example in upholding workplace safety, accountability, and teamwork.

Process Improvement & KPIs

• Drive continuous improvement using data, KPIs, and industry best practices.
• Monitor key metrics such as inventory turns, devalued materials, stock availability, returns, and freight performance to inform strategic adjustments.
• Evaluate workflows regularly to identify bottlenecks and implement sustainable solutions.

Customer Service & Issue Resolution

• Act as a liaison with the customer service team to troubleshoot delivery issues, order errors, and client concerns.
• Step into customer-facing duties as needed, including counter support and fielding incoming service calls.
• Champion a service-first mindset throughout the operations team.

Safety, Compliance & Reporting

• Ensure full compliance with OSHA and internal safety standards, conducting regular inspections and training sessions.
• Prepare and present operations reports to senior leadership, summarizing performance, inventory health, and improvement opportunities.

Financial Oversight

• Monitor operational expenses and develop cost-saving initiatives without sacrificing service quality.
• Partner with accounting to ensure accurate reporting on AP, freight audits, and material tagging.

Qualifications

• 5+ years of leadership experience in operations, ideally within the plumbing, HVAC, building materials, or related wholesale industries.
• Strong command of supply chain processes, team development, and warehouse operations.
• Proficiency in inventory systems and Microsoft Office; ERP experience preferred (Eclipse or similar systems).
• Clear communicator with strong analytical, organizational, and problem-solving skills.
• High school diploma required; bachelor’s degree in business, Logistics, or related field preferred.

Compensation & Benefits

• Competitive base salary with performance-based bonus opportunities.
• Comprehensive medical, dental, and vision benefits.
• 401(k) with company contribution.
• Generous PTO and holiday package.
• Long-term career advancement opportunities within a growth-oriented company.

About Blue Signal:  

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS