Customer Sales Support Specialist

Our client is a rapidly expanding manufacturer and distributor of custom commercial products used in high-visibility construction and renovation projects nationwide. Built on a foundation of white-glove service, they partner with architects, general contractors, and corporate end users to deliver solutions that exceed expectations. To keep pace with demand, they are adding a Customer Sales Support Specialist who will own the post-sale experience from order entry through on-time delivery.

This Role Offers:

• Direct impact – become each client’s trusted point of contact and drive repeat business.
• Career growth – clear paths into account management, estimating, or operations leadership.
• Award-winning culture – collaborative, people-first environment with continuous training.
• Comprehensive benefits – medical, dental, vision, FSA, company-paid life insurance, voluntary plans, generous PTO, and more..

Focus:

• Serve as the primary contact for assigned accounts, answering product questions and providing proactive order-status updates.
• Accurately enter sales orders in the ERP system, verifying part numbers, pricing, and shipping details before sending confirmations.
• Coordinate daily with planning, production, and logistics to schedule builds, expedite priority requests, and meet committed ship dates.
• Monitor open orders, issue weekly status reports, and surface potential delays early to all stakeholders.
• Facilitate returns and replacements by initiating RMA documentation, tracking items through evaluation, and communicating resolutions.
• Maintain detailed account records and continuously update CRM data to reflect current contacts, project notes, and buying patterns.
• Partner with outside sales, estimating, and engineering to identify upsell opportunities and ensure seamless handoffs on new projects.
• Support continuous-improvement efforts by documenting recurring issues and suggesting process enhancements.

Skill Set:

• 2+ years in a customer-facing support, inside-sales, order-management, or logistics-coordination role; experience with building-products or construction clients is helpful but not required.
• 2+ years of prior experience in the lighting industry, including familiarity with commercial lighting products, specifications, or lighting project workflows.
• Proven success managing multiple orders, schedules, or estimates while maintaining high client-satisfaction scores.
• Proficiency with ERP/order-entry systems (SAP, NetSuite, Sage, or comparable) and Microsoft Office.
• Excellent written and verbal communication skills and a knack for translating technical details into clear client updates.
• High attention to detail, strong problem-solving ability, and comfort working in a fast-paced, team-oriented environment.
• High-school diploma required; associate or bachelor’s degree in business, supply chain, or a related field preferred.

About Blue Signal: 

Blue Signal is a leading executive search firm, specializing in lighting recruitment. Our lighting recruiters have deep industry expertise finding top talent in areas such as lighting design, engineering, product development, and sales leadership. Learn more at bit.ly/3KlfEDn