Director of Field Services

Location: On-site | Dallas Fort Worth, TX (30 percent U.S. travel)

Reports To: Vice President, Services

Industry: Critical Power & Telecom Infrastructure

Our client is a rapidly scaling innovator in critical power solutions for telecom and data-rich environments. Their nationwide service organization keeps networks up even when the grid goes down, and they are looking for a strategic leader to elevate field service delivery across the United States. If you excel at developing people, driving operational KPIs, and delighting customers who cannot afford downtime, this is your chance to shape a high-impact organization and see the results of your leadership in real time.

Key Responsibilities

• Champion regional field service excellence by coaching and empowering Area Service Managers and their teams in a safety-first, continuous-improvement culture.
• Serve as the senior technical escalation point for AC ⁄ DC power, battery backup, and generator projects in central offices, data centers, and other mission-critical facilities.
• Partner with nationwide subcontractors to scope, quote, and execute projects on time, on budget, and with minimal risk.
• Own utilization, productivity, SLA adherence, backlog health, response time, and gross margin for a multi-million-dollar services P&L.
• Harvest and share best practices across regions, building a learning organization that continuously raises the bar.
• Travel up to 30 percent to customer sites across the United States for job walks, kick-offs, audits, and client relationship management.

Required Skills & Experience

• 5 plus years leading multi-site or multi-region field service teams in critical infrastructure, power, or industrial services.
• 8+ years of experience in high-availability power systems, specializing in telecom hubs, data centers, or similar always-on environments.
• Hands-on expertise with central-office AC ⁄ DC power plants, rectifiers, inverters, batteries, and generators; fluent in reading single-line diagrams, construction drawings, and customer standards.
• Proven success negotiating with subcontractors on electrical, HVAC, and mechanical scopes of work.
• Working knowledge of NEC, Telcordia, and other relevant codes and standards.
• Bachelor’s degree in electrical engineering or related discipline, or equivalent technical experience.

Preferred

• Experience managing service P&L (revenue, margin, forecasting) at the multi-million-dollar level.
• Familiarity with Salesforce, Workfront, or similar field-service and project-management platforms.
• Lean, Six Sigma, or other continuous-improvement certification.

Compensation & Benefits

• Competitive base salary plus annual performance bonus.
• Comprehensive health, dental, and vision coverage from day one.
• 401(k) with company match and immediate vesting.
• Generous PTO, paid holidays, and volunteer time off.
• Career advancement in an organization committed to promoting from within.

About Blue Signal:  

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS