Tier 2 VoIP Engineer

Location: Hybrid – Bedford, TX (4 days onsite, with 1 remote workday per week)

Compensation: Competitive compensation depending on experience, with room for advancement.

Benefits: Full healthcare coverage, PTO, and ongoing training opportunities.

An emerging voice and broadband solutions provider is expanding its support engineering team and looking for a skilled Tier 2 VoIP Engineer. In this hybrid role based in the Bedford area, you’ll troubleshoot complex VoIP and network-related issues, assist in provisioning and deployment, and act as an escalation point for critical incidents. This is an excellent opportunity for a technically adept professional to grow within a dynamic, client-centric telecom environment offering cutting-edge UCaaS solutions.

This company is known for offering a collaborative, fast-paced environment where your technical skills will directly contribute to optimizing nationwide voice infrastructure. With robust growth, there are ample opportunities for skill development and advancement in the areas of cloud communications, SIP engineering, and broadband technology.

Key Responsibilities

• Serve as a Tier 2 escalation point for advanced VoIP support, focusing on diagnosing and resolving issues around SIP registration, call flow, and routing.
• Support softswitch environments by managing users, dial plans, hunt groups, and custom call flows.
• Assist frontline teams and customers with real-time troubleshooting of call quality and connectivity issues.
• Configure and provision IP-based devices, including ATAs, IP phones, and session border controllers.
• Analyze call traces and logs to diagnose VoIP performance concerns and network behavior.
• Engage in porting coordination, account activation, and provisioning of new services.
• Collaborate with cross-functional teams to ensure a smooth onboarding experience for new clients.
• Maintain documentation of configurations, known issues, and solutions to contribute to internal knowledge sharing.
• Deliver high-touch support to customers through ticketing systems, phone, and remote sessions.

Skills & Qualifications

• 2–4 years of hands-on experience supporting hosted VoIP or UCaaS environments.
• Familiarity with SIP, RTP, TCP/IP, and NAT traversal, along with general networking concepts.
• Prior experience supporting or administering platforms such as NetSapiens, Broadsoft, or similar hosted voice solutions is a strong plus.
• Working knowledge of porting processes, device provisioning, and remote troubleshooting tools.
• Ability to interpret packet captures and call logs for advanced diagnostics.
• Experience with common helpdesk platforms such as Zendesk or similar ticketing systems.
• Strong verbal and written communication skills, with a customer-first mindset.
• Ability to work independently in a fast-paced environment and manage multiple priorities.

Why Apply?

This is a prime role for a telecom professional ready to level up in a client-facing engineering environment. Whether you're passionate about VoIP infrastructure or looking to deepen your experience with modern softswitch platforms, this company will give you a front-row seat to high-impact voice solutions and nationwide deployments.

About Blue Signal: 

Blue Signal is a leading executive search firm, specializing in engineering recruitment. Our engineering recruiting team has expertise placing high-performing talent in areas such as electrical, mechanical, civil, and telecom engineering. Learn more at bit.ly/46IAFRJ