Service Manager
Location: On Site in Phoenix, AZ
Travel: Occasional travel may be required to support operations in neighboring markets when necessary.
Are you a hands on leader who thrives on developing people, strengthening field operations, and delivering exceptional customer experiences? A rapidly growing residential services organization is seeking a Service Manager to lead and elevate its field service operations in Phoenix, AZ. This is an opportunity to step into a visible leadership role where you will shape team culture, enhance service performance, and play a key part in building the next generation of service professionals.
This organization is known for its high standards of craftsmanship, strong customer loyalty, and people first leadership philosophy. The Service Manager will champion operational excellence while mentoring technicians and apprentices, ensuring every service interaction reflects professionalism, safety, and care.
Key Responsibilities
Department Leadership
- Lead, coach, and develop service technicians and apprentices across the Phoenix market.
- Foster a culture rooted in accountability, growth, collaboration, and mutual respect.
- Build long term bench strength by mentoring apprentices into future service leaders.
- Model calm, solution oriented leadership and reinforce company values daily.
Customer Experience and Escalation Management
- Serve as the primary point of contact for escalated customer concerns.
- Resolve issues with empathy, urgency, and clear communication.
- Protect and strengthen the company’s reputation through proactive, solutions driven service.
Scheduling and Operational Oversight
- Oversee scheduling, routing, and workload distribution to maximize efficiency and fairness.
- Support technicians in achieving response time and productivity goals.
- Ensure accurate service documentation, job close outs, and cross team communication.
- Monitor service metrics and implement improvements to drive performance.
Safety and Compliance
- Promote a strong safety culture through coaching and accountability.
- Ensure compliance with applicable safety codes, regulations, and internal standards.
- Identify operational risks early and guide corrective action as needed.
Key Performance Indicators
The Service Manager is accountable for performance metrics including response time, first visit resolution, callback rate, customer satisfaction, online review performance, service revenue, and technician productivity.
Required Qualifications
- Proven experience leading service teams within a service based industry.
- Strong leadership presence with the ability to mentor and develop field professionals.
- High level customer service and conflict resolution skills.
- Strong organizational and communication abilities.
- Comfort analyzing operational data to make informed decisions.
- High school diploma or GED required.
- Valid driver’s license with acceptable driving record.
- Ability to pass background screening and drug testing.
- Proficiency with scheduling platforms, reporting tools, and general business software.
Preferred Background
- Experience leading field teams across multiple territories.
- Background in mechanical, electrical, construction, or other technical service environments.
Desired Leadership Traits
- A confident and supportive leader who balances accountability with empathy.
- Calm under pressure and decisive when resolving complex issues.
- Customer first mindset with a commitment to quality and integrity.
- Motivated to build strong teams and continuously improve operations.
This is an excellent opportunity for a service leader ready to take ownership of a growing market, strengthen a field team, and make a meaningful impact on both customers and employees.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS