Technical Product Support Engineer - Mining
Location: Washington County, AR (On-Site)
Travel: Up to 50% across the United States
A global leader in the production of consumable tooling and accessories for mining and construction environments is seeking a Technical Product Support Engineer to bridge engineering innovation with real-world application. This field-based role offers the chance to directly support underground mining and drilling operations across the United States - working hands-on with end users, influencing product design, and driving technical improvements that enhance safety, reliability, and performance.
About the Role:
This role serves as a critical link between field operators, the product development team, and internal engineering departments. You’ll engage with a wide range of stakeholders - from drilling crews to manufacturing engineers - to ensure optimal performance and continual evolution of consumable tooling products. You’ll conduct in-field testing, provide technical training, analyze product performance, and contribute feedback to guide future designs.
Key Responsibilities:
- Lead technical field trials and testing of drilling tools in mining, quarrying, and construction environments.
- Deliver on-site support and troubleshooting, interfacing directly with drillers, blasters, and mine operators.
- Translate field insights into actionable recommendations for product design and quality improvements.
- Collaborate with internal teams on engineering changes, product lifecycle management, and continuous improvement initiatives.
- Provide training and application guidance to sales teams and customer staff on tooling usage, performance metrics, and safety protocols.
- Partner with manufacturing and quality teams to support production enhancements and process optimization.
- Create technical documentation, reports, and analysis based on product evaluations and customer feedback.
- Participate in root cause investigations, corrective action plans, and technical problem-solving.
What Makes This Opportunity Unique:
- You’ll have a direct impact on product success in some of the most rugged, demanding field conditions in the industry.
- Your technical input will shape the next generation of high-performance mining tools.
- You'll be part of a stable yet innovative manufacturer with over a century of industry leadership.
- If you have a background in underground drilling or blasting and want to take the next step into engineering support, this is a perfect transition role.
Ideal Candidate Profile:
- Direct involvement in subsurface extraction, excavation, or borehole operations is a plus.
- Technical expertise in consumable tooling or mechanical systems.
- Strong interpersonal skills with the ability to collaborate across field and engineering teams
- Experience working in field-based roles with exposure to technical troubleshooting.
- Capability and willingness to travel extensively and work in underground environments.
- Bachelor’s degree in mechanical, Industrial, or Mining Engineering preferred - but equivalent field experience will be strongly considered.
- Experience with design tools and software.
Compensation & Benefits:
- Competitive base salary with travel incentives
- Medical, dental, and vision coverage
- 401(k) with employer match
- Paid holidays and PTO
- Growth opportunities in a tight-knit, results-driven technical team
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS